Terms & Conditions – Chai Pani

Overview

Welcome to Chai Pani! The terms “we”, “us” and “our” refer to Chai Pani. Chai Pani operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

The following Terms & Conditions, together with any referenced policies (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use our Services.

By visiting, interacting with, or purchasing from Chai Pani, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using our Services.


Section 1 – Access & Accounts

  • You confirm that you are at least the age of majority in your region and eligible to use our Services.
  • You may be required to provide information such as your name, email, billing, shipping, and payment details. You warrant that all provided information is accurate and complete.
  • You are solely responsible for maintaining the confidentiality of your account and credentials.

Section 2 – Our Products

  • We make every effort to present accurate descriptions of our products, but colors and appearance may vary due to device screens.
  • Product details, availability, and pricing are subject to change at our discretion without prior notice.
  • We reserve the right to discontinue or limit quantities at any time.

Section 3 – Orders

  • Placing an order is an offer to purchase. Orders are accepted once payment is processed and confirmed.
  • We reserve the right to accept, decline, or cancel any order.
  • Orders are for personal use only and not intended for resale.
  • Refunds and returns are handled as per our Refund Policy.

Section 4 – Prices & Billing

  • Prices and promotions are subject to change without notice.
  • Taxes, shipping, or additional fees (if applicable) are not included unless otherwise stated.
  • You agree to provide current and valid payment information.
  • By submitting payment, you confirm that:
    1. Your card/payment method is authorized.
    2. Charges incurred by you will be honored by your payment provider.

Section 5 – Shipping & Delivery

  • Delivery times are estimates only and are not guaranteed.
  • We are not liable for delays caused by carriers, customs, or factors beyond our control.
  • Risk of loss passes to you once the product is handed over to the carrier.

Section 6 – 5% Cashback Policy

  • Cashback applies only to online payments made via debit/credit cards.
  • Cash on Delivery (COD) orders are not eligible for cashback.
  • Cashback will only be processed if your order is successfully delivered. If an order is canceled or not delivered, no cashback will apply (a full refund will be issued instead, if applicable).
  • Cashback will be processed within 15 days of successful delivery.
  • To initiate cashback, customers must notify us via WhatsApp with their order details and payment method.
  • Cashback will be transferred to your Bank Account, JazzCash, or Easypaisa (details must be provided after delivery).
  • If cashback is not received within the given time, customers can lodge a complaint via the same WhatsApp number.
  • Cashback applies only to product value (not to shipping charges).

Section 7 – Intellectual Property

All text, images, trademarks, product names, and content on this site are owned by Chai Pani or licensed to us. Unauthorized use, reproduction, or distribution is prohibited.


Section 8 – Third-Party Links

We may provide links to third-party websites. We are not responsible for their content, accuracy, or practices. Transactions with third parties are at your own risk.


Section 9 – Feedback

By submitting reviews, feedback, or suggestions, you grant us the right to use, reproduce, and display such content for promotional or operational purposes.


Section 10 – Errors & Inaccuracies

Occasionally, information on our site may contain errors or omissions (pricing, product descriptions, etc.). We reserve the right to correct these without prior notice.


Section 11 – Prohibited Uses

You agree not to use our Services:

  • For unlawful purposes.
  • To send false, misleading, or harmful content.
  • To infringe on intellectual property rights.
  • To spread spam, malware, or engage in abusive activities.

Violation may result in suspension or termination of your access.


Section 12 – Termination

We may terminate or suspend your account at any time if you breach these Terms. You remain responsible for all payments up to the termination date.


Section 13 – Limitation of Liability

Chai Pani shall not be liable for indirect, incidental, or consequential damages arising from your use of our Services or products.


Section 14 – Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be resolved in the courts of our business jurisdiction.


Section 15 – Changes to Terms

We reserve the right to update or change these Terms at any time. It is your responsibility to review this page periodically. Continued use of our Services means acceptance of any changes.


Section 16 – Contact Information

Questions regarding these Terms should be sent to:

📧 help@chaipani.pk
📞 +92-322-5627516